Questions, answered

Because the route changed, not the watch. For twenty-eight years an Aldenvorn reached the customer through a distributor and a retailer, and each took a margin. Selling direct removes those steps.

Same movement, same case, same two-year warranty. Nothing was taken out of the watch to reach this price.

No. The specification is unchanged. These are the units built for the distribution channel, released directly instead.

There will be no restock. When the final unit ships, the release ends.

Orders are dispatched within 3 business days. Delivery takes 7 to 15 business days depending on destination.

Use the tracking link in your dispatch email, or enter your order number on our tracking page.

This is normal. Tracking is often quiet for several days after dispatch and again while the parcel changes carrier near your country. If there is no movement for more than 10 days, write to us with your order number.

Yes. Shipping is free on every order, to every destination we serve.

Any duties applied by your country are the responsibility of the recipient. Most orders arrive without additional charges.

Yes, if the order has not been dispatched. Write to us with your order number as soon as possible. Once a parcel has left, the address cannot be changed.

Yes, before dispatch. After that, use the 30-day return window instead.

Wait 24 hours, then check with anyone else at the address and with your local depot. If it has not appeared, write to us and we will open an investigation with the carrier.

Yes. You have 30 days from delivery to request a return, provided the watch is unworn and in its original packaging.

Return shipping is the responsibility of the customer and is deducted from the refund.

Refunds are issued within 3 to 5 business days of the return being received and checked. Your bank may take a few days more to display it.

The movement, against manufacturing defect, for two years from delivery.

Normal wear, scratches, accidental damage, and water exposure beyond the stated resistance rating.

Write to us within 48 hours of delivery with photographs of the watch and the packaging. We answer these within 2 business days.

Major credit and debit cards, PayPal, Apple Pay and Google Pay.

No. Checkout works as a guest.

Check your spam folder first. If it is not there, write to us with the email address you used and we will resend it.

Measure your wrist and compare it with the case diameter of the model. Our sizing guide has the measurements and the table.

Resistance is stated on each product page. As a rule, a 3ATM rating handles rain and handwashing, not swimming or showering.

Yes. Metal bracelets are adjusted by removing links. Any watchmaker will do it in minutes, or you can do it with a link removal tool. See the sizing guide.

Keep it dry, away from strong magnets and sustained heat. Wipe the case and bracelet with a soft cloth. Have the movement serviced if it begins to lose time.